Investor Charter
Investor Charter – Research Analyst
A. Vision and Mission Statements for Investors
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Vision: Invest with knowledge and safety.
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Mission: Every investor should be able to invest in the right investment products based on their needs, manage and monitor them to meet their goals, access reports, and enjoy financial wellness.
B. Details of Business Transacted by the Research Analyst with Respect to the Investors
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To publish research reports based on formal research activities.
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To provide independent, unbiased views on securities.
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To offer unbiased recommendations while disclosing any financial interests in the recommended securities.
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To provide research recommendations based on the analysis of publicly available information and known observations.
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To ensure all advertisements adhere strictly to the provisions of the Advertisement Code for Research Analysts.
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To maintain records of interactions with all clients, including prospective clients prior to onboarding, where any conversation related to research services has taken place.
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To conduct mandatory annual audits as per regulatory requirements.
C. Details of Services Provided to Investors
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Client Onboarding: A formal, transparent process for entering into a professional relationship.
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Comprehensive Disclosures:
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Disclosing information material for clients to make informed decisions, including business activity, disciplinary history, terms and conditions of research services, details of associates, risks, and conflicts of interest.
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Disclosing the extent of the use of Artificial Intelligence (AI) tools in providing research services.
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Disclosing material conflicts of interest when distributing third-party research reports (or providing web addresses directing recipients to relevant disclosures).
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Equitable Distribution: Distributing research reports and recommendations to all clients without discrimination.
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Confidentiality and Privacy:
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Maintaining strict confidentiality regarding the publication of research reports until they are made available in the public domain.
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Respecting the data privacy rights of clients and protecting confidential information from unauthorized use.
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Timelines & Guidance:
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Disclosing service timelines clearly and ensuring strict adherence.
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Providing clear guidance and caution notices when giving recommendations for complex and high-risk financial products/services.
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Treating all clients with honesty, integrity, and fairness.
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D. Rights of Investors
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Right to Privacy and Confidentiality: Protection of personal and financial information.
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Right to Transparent Practices: Fair, honest, and unambiguous business operations.
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Right to Fair and Equitable Treatment: Non-discriminatory service delivery.
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Right to Adequate Information & Disclosures: Access to initial and continuing statutory disclosures.
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Right to Fair & True Advertisements: Protection against misleading claims or luring gimmicks.
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Right to Awareness of Service Parameters & Turnaround Times: Clear knowledge of delivery schedules.
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Right to Satisfactory Grievance Redressal: A robust framework for raising and resolving complaints timely.
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Right to Exit: The freedom to exit from financial products or services in accordance with agreed terms and conditions.
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Right to Feedback: The ability to provide feedback on services received and not be bound by clauses contravening regulatory provisions.
E. Details of Grievance Redressal Mechanism
If you have a complaint or grievance against the Research Analyst, please follow the structured escalation matrix below:
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Step 1: Direct Approach
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Approach the Research Analyst directly. We will strive to address your grievance immediately, and latest within 21 days of receipt of the complaint.
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WhatsApp or via Phone call at +91 99166 31199, or send an email to support@shubhaang.com
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Step 2: SEBI SCORES Portal / RAASB
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If the grievance is not resolved satisfactorily, or within the stipulated timeframe, you may lodge your complaint through the centralized SEBI SCORES portal (https://scores.gov.in) or via the designated Research Analyst Administration and Supervisory Body (RAASB). SCORES facilitates easy tracking of complaint status
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- Step 3: Physical Complaints
For physical complaints, correspondence may be sent to:
Office of Investor Assistance and Education, Securities and Exchange Board of India, SEBI Bhavan, Plot No. C4-A, ‘G’ Block, Bandra-Kurla Complex, Bandra (E), Mumbai – 400 051.
F. Expectations from Investors (Responsibilities)
Do’s
- Always engage with only SEBI-registered Research Analysts.
- Verify the credentials and the validity of the registration certificate of Research Analysts on the SEBI website: https://www.sebi.gov.in/sebiweb/other/OtherAction.do?doRecognisedFpi=yes&intmId=14
- Carefully review the research report details and disclosures before proceeding with any investments.
- Assess your risk tolerance thoroughly to select a subscription that aligns with your financial profile. Risk tolerance indicates your capacity to withstand declines in investment value without panicking or making impulsive decisions. Higher risk portfolios aim for greater long-term growth by including fewer volatile securities, but they also entail increased short-term fluctuations and potential drawdowns during downturns.
- Maintain a disciplined, long-term investment approach to optimize risk-adjusted growth. Treat your investments as a legacy for your future self, understanding that the full benefits of compounding are best realized over extended periods.
- Conduct independent, thorough research on the scripts included in the model portfolio prior to investing.
- Follow a systematic investment process to ensure decisions are unbiased and not emotionally driven.
- Regularly review updates and rebalancing guidance provided by your research analyst to make informed portfolio adjustments.
- Prior to subscribing to any plan, connect with your Research Analyst and clarify all your queries.
- Carefully review the privacy policy, cancellation, and refund policies before subscribing to any plan.
- Verify the authenticity of the website, email ID, Telegram Bot, Telegram channels, WhatsApp, and mobile contacts when reaching out to your Research Analyst.
- Exercise caution and ensure the security of your devices used for conducting financial transactions.
Don’ts
- Avoid falling prey to advertisements promising guaranteed and lucrative returns. Markets are inherently unpredictable, and no individual or entity can control them to ensure specific investment outcomes.
- Avoid investing funds earmarked for short-term or medium-term financial obligations.
- Do not depend on investment capital or regular returns from investments to cover your daily or recurring expenses.
- It is strongly advised against using borrowed funds for securities market investments, as returns are subject to market risks and there are no guaranteed streams of income to service debt. Insufficient returns over time may force investors into riskier assets, significantly increasing the potential for substantial losses and financial instability.
- Avoid engaging in margin trading, leverage-based positions, intraday trading, or trading in futures and options related to the model portfolio, as these are highly risky and unsuitable for such securities.
- Never share your demat, trading, or bank account details with anyone, including your Research Analysts.
- Make payments only through the banking modes prescribed by your Research Analyst; avoid transferring funds through unofficial channels.
- Refrain from disclosing the details of your portfolio holdings or our Model Portfolio information to third parties (including your friends and relatives). Such disclosures may be interpreted as investment recommendations, which are illegal and subject to prosecution for individuals or institutions not registered as SEBI intermediaries.

